Terms & Conditions;
These terms & conditions form the agreement between you the customer as named within the Quote provided to you as (the Customer) and our company, named (SA Tiling). We both agree that these terms will apply to the agreement between us unless changes to these terms are agreed by both parties in writing.
- The agreement between us is subject to availability of the products to be sold or services to be
rendered. We SA Tiling shall be entitled to cancel the agreement at any time and if we do so our
liability to you will be limited to us having to return any money paid to SA Tiling & for services
rendered, which we will do immediately. - Our fixed price quotation is valid for three months from the date shown subject to material price
increases and will be confirmed at time of placing order. Estimates are exactly that, and can
reasonably be expected to be slightly more or less than the figure provided. Customers are always
fully informed of any changes in costings and work carried out. - All works to be undertaken by SA Tiling. Any subcontractor used will be at the approval of the
customer. - We SA Tiling shall be entirely responsible for the quality and other provisions of installation or
fixing services. Where the services of an electrician or any other third party trade is required, we will
be happy to provide the required services to the customer. Payment for such services are to be
made directly to “SA Tiling”. - Final connections of underfloor heating or any new electrical devices to the mains has to be
completed by a certified electrician. - Where we SA Tiling” are providing installation services it shall be the responsibility of you “the
Customer” to ensure that the place where the installation services are to be provided are safe and
have been prepared ready for the installation works to commence. In particular, we may both have
agreed separately that in addition to these terms you are to have undertaken certain works such as
tile removal or plastering before the installation works we have agreed to do can commence. In the
event that you the Customer may have failed or omitted to complete any pre installation works then
SA Tiling may choose either to decline to proceed with the installation services until you have
undertaken the pre installation works or alternatively SA Tiling may be at liberty to carry out the said
works at the expense of you the customer and payment will be due from you immediately upon
completion of these additional works. - Where we have agreed a price to undertake installation works this is agreed on the basis of the
information which is known to SA Tiling at the time or which ought reasonably to have been known
to SA Tiling. Occasionally during the course of installation works matters do sometimes arise which
are unforeseen or which we could not have been expected to foresee. You “the Customer” agree
that in these circumstances there may be additional works that are required to be done for which an
additional fee will be payable by you based on a fair and reasonable amount for the work involved
and the materials necessary. SA Tiling agree that no such additional works will be done or charged
for unless we have given you “the Customer” prior notice. - We SA Tiling do not remove waste without the cost being covered before start of work. It is
usually suitably bagged in a tear proof rubble bag and left in a suitable location on site. Removal of
waste can be arranged for a small fee by means of a skip or “hippo bag” service which will be
collected by a designated waste disposal company which is preferred and will also need paying
before start of work. - All wet areas exposed to a shower spray will be fully tanked”. Clients who decline this will be
invited to sign a disclaimer for failure due to lack of tanking. Any guarantee on fitment will also be
invalidated. - A deposit of 30% of the total price is payable at the time of placing the order (or on confirmation
of the start date of works) This will vary depending upon what the job involves in materials. - It is agreed that payment in full (remaining 70%) will be made to SA Tiling on presentation of
invoice at completion of works subject to both sides being happy. Late payment of invoices of more
than 7 days will be considered as a breach of terms and may, at the discretion of SA Tiling result in
loss of any warranties and result in late fee charges. This will not affect your statutory rights and any
manufacturer guarantees will still apply. Late payments after 7 days from completion date will
accumulate interest at 5% APR. Further failure to pay may result in a small claims court process - Payment will be accepted as cash, bank transfer, credit or debit card (via iZettle mobile card
reader) or cheque. Card payments (via our handheld card reader) will incur a 2.75% merchant fee.
Goods will not be ordered until payment has cleared through our bank account. Payment for
installation works will be made by “the customer” at completion of works on presentation of
invoice. We both agree that the terms as to payment are fundamental to the agreement between us
and that any breach of those terms by you “the Customer” would entitle SA Tiling to treat the
agreement as being broken. SA Tiling would then be entitled to claim from you an amount of money
equal to the amount of money they have lost because of your fundamental breach of the terms as to
payment. It is assumed that by making a payment or deposit or authorising the work, you have read
and agreed to our terms as set out in this document. - SA Tiling remains the legal owner of the goods until payment in full has been made for them. If
you “the Customer” obtain possession of the goods before making full payment for them you agree
to hold them on behalf of “SA Tiling” until full payment has been made when you “the Customer”
will then become the legal owner. - Workmanship and installation is covered by our 10 year warranty where all products have been
supplied and installed by ourselves. In any other case (i.e. client purchases own adhesives) then we
can only offer a 3 month guarantee. Sadly I cannot offer any guarantee if a client prepares substrate
themselves with their own products.
Products and materials are subject to manufacturers warranties which vary according to
manufacturer terms and conditions. This warranty does not cover parts or materials not supplied by
us. We will not be liable for additional labour caused by defect or damaged goods supplied by a third
party. Where third party goods or materials are to be supplied by “the customer”, it is the customers
responsibility to ensure that goods or materials are correct, free from defect and will fit into the
installation. - You may cancel your order with no charge by informing us within 14 days of the order being
placed. We SA Tiling reserve the right to retain any deposits made if the cancellation terms are
breached. - While we take extreme care to avoid any damage to your property and are fully insured, we can
not be held responsible for damage caused to pictures/furnishings that can be moved whilst
transporting tools and materials through your property and it is your responsibility to move any such
items. - We will be allowed reasonable access to your water, electricity and toilet facilities at your cost.
You will make available reasonable storage space for the duration of the works. - Whilst all due care will be taken, we cannot be held responsible for dust/dirt that may be caused
during the period of our work, nor can we be held responsible for any damage caused to personal
items left within our ongoing work area. These should be removed/relocated or covered before
arrival on site at the customers own cost. - You are responsible for all legal requirements (Including planning and building regulations).
- Notification of changes to the agreed schedule of works should be made by email or in writing to
“SA Tiling” prior to two working days before the agreed start date. Please note that we will charge
reasonable out of pocket expenses incurred from the change of plans if notice has not been given
prior to 2 working days before the start date. - We will be responsible for all health and safety issues relating to the works being carried out.
- We will not disclose or sell your name, address, e-mail address, credit card information or
personal information to any third party. - It is agreed by you The Customer” and SA Tiling that any images such as before, during and after
photos of the bathroom works are the property of SA Tiling and may be used at the discretion of SA
Tiling for the purpose of future advertising. We always consult the customer prior to any images
being take
